COVID-19 Medwork Call-in Protocol & Shelter in place instructions

We hereby would like to inform our clients that we take the health and protection of our own employees as well as your employees very serious, and thus will not be conducting ANY physical consults at this time. All consults will be done by phone by a company doctor. This precautionary measure is effective immediatly and will be in effect until further notice. 

1. Employees that are responsible to call in sick directly to Medwork should call our main phone line +297 5878880 and follow instructions for the planning of a phone consult.
   
   
2. If the employees calls in sick thru HR/Arbo Coordinator, the HR/Arbo Coordinator will inform Medwork of this and a phone consult will be planned in.
   
   
3. During the phone consultation: Should an employee have any COVID-19 symptoms the attending company doctor will assess whether the symptoms meet the established criteria of a suspect case. If the symptoms meet the established case definition, the company doctor will have to inform the COVID-19 Diagnostic Center set-up by the Department of Public Health. The company doctor will provide the Diagnostic Center with the name and a phone/mobile number of the employee.
   
   
4. The employee will be called by the Diagnostic Center for a COVID-19 test. In the meantime the employee can contact his/her General Practioner (‘dokter di cas’) by phone. The General Practioner will provide the employee with further instructions.
   
   
5. With regard to the employee with COVID-19 symptoms going thru the test procedure at the Diagnostic Center the company doctor will provide the necessary AO-days thru the Dagrapport. Take notice of the SVb COVID-19 reporting procedures. 
    
6. All sickleaves with other symtoms than COVID-19 will also be done by phone by the company doctor. The company will get a Dagrapport as usual by mail with the result of this consultation.
   
   
7. Employees that have an appointments already planned at Medwork for the upcoming days/weeks, please call +297 5878880 for instructions on this.

Shelter in Place instructions:

SVb announced to close down during Shelter in Place. As from Monday, March 30, several services are discontinued. Among others, the physicians of the SVb will not consult employees as long as this measure is in place.
The employer has to record the AO-AG dates of the employees. When the measure Shelter in Place is lifted the employer must send this AO-AG data to the SVb and start deliberations on the reimbursement of the recorded sick days. The proof of burden lies with the employer.

Medwork is considered a vital company and is therefore open to provide medical services, among other sick leave consultations for its clients. These consultations will continue by means of telephone consultations by our physicians in occupational health.
Our physicians will provide you with the needed AO-AG information ('expected AG date') to facilitate your deliberations with the SVb, so you can comply with the proof of burden. In essence we will manage your workforce – below or above the wage limit – as you are accustomed with.
The call-in procedure is by phone at tel nr: +297 5878880. See our opening hours below.

This sick leave management service falls under your current contract with us and the payment for the service is as usual.

Please take note of our adjusted Opening Hours until further notice: 

Monday-Friday: Call between 8.00am to 12.00pm & 1.00pm to 3.00pm 
Weekends & Holidays: Call between 8.00am-11.00am
*The sick leave consultation is not affected whatsoever by the adjusted opening hours. Your company doctor will provide you with the expected date of work resumption of your employee (expected AG-date).